Foshan Furex Electric Technologies Co., Ltd. has a dedicated Technical Support team, staffed by fully qualified engineers who are able to offer customers advice and guidance on a wide variety of technical matters via telephone or e-mail.

For most technical queries, a process of systematic questioning will enable us to diagnose the problem and advise you of the appropriate solution. Sometimes more detailed troubleshooting and analysis methods may be used to determine the root cause of the problem and the best way of resolving it. If necessary, the Technical Support team can also call on the knowledge and expertise of our product marketing, R&D and design departments to help resolve the issue.

The Technical Support team is also the first port of call if you need assistance with product information, installation and operating instructions.